MURRUMBURRAH-HARDEN FLEXIBLE CARE SERVICES INC.

Assessments

There are various forms of suitability for our service:

  • 65 years of age or over
  • 50 years and older if you are of Aboriginal or Torres Strait Islander descent
  • A person with physical, pyschological or mobility issues.

It is very likely that you will require an assessment by My Aged Care (MAC) 1800 200 422.

MAC will take appropriate information from the client and make necessary referrals to cover your healthcare needs.

MAC may refer you to the Regional Assessment Service (RAS) who may contact you to conduct an assessment, they in turn will refer you to our service for ongoing management of your care needs.

Please make contact with us if we can assist with stepping you through this process.

Every client will be involved in establishing a service care plan, home assessment and entering into a service agreement which is reviewed annually.

How to Access our Support Services

To access Commonwealth Home Support Programme / Flexible Care services – you’ll need to be assessed by My Aged Care – but don’t worry the steps are simple!

  1. Contact My Aged Care (MAC) on 1800 200 422 or visit their website and request an assessment.
  2. After you have been assessed you will be issued with referral codes from MAC.
  3. Contact Flexible Care for a no obligation free consult to discuss your care needs.
  4. Receive your care!

Client Registration

Upon assessment the following will / may be required.

The care manager will work with you to establish our care detail requirements such as:

  1. Obtaining intake registration details.
  2. Issuing you with our client handbook and signing of appropriate forms.
  3. Providing you with the Department of Health, Disability and Ageing Statement of Rights.
  4. Involvement in establishment of a client care plan assessment and home risk assessment.
  5. Completing a media consent form (as required).

Please bring with you a copy of your Medicare / Pension / DVA cards for initial assessment.

Download the Client Careplan/Service Agreement.

Fees & Charges

Upon assessment the care manager will advise you of the fees and charges (client contribution) and provide a copy of current fee schedule, this applies to cares, transport, meals, respite and yard and garden services. Our fees and charges are reviewed annually.

If you experience financial difficulty please make an appointment to discuss the matter with the CEO.